Shipping Policy

1. Order Processing

  • All orders are processed within 1–4 business days after payment is confirmed.
    Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

All orders are shipped internationally. Estimated delivery times are:

  • International Shipping: 15–30 business days (depending on destination and customs clearance).

Please note: Delivery times are estimates only and may be affected by courier delays, weather conditions, or customs inspections.

3. Shipping Rates

  • Shipping costs are calculated at checkout and may vary based on location, weight, and courier.

  • We may offer free shipping promotions from time to time, which will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

  • We are not responsible for delays or additional charges caused by customs processes.

6. Lost or Delayed Packages

  • While we do our best to ensure timely delivery, we are not responsible for lost, stolen, or significantly delayed packages once they have been shipped.

  • If your package is delayed, please contact the courier first using the tracking number provided. If further assistance is needed, contact us at opalbeauty.official@gmail.com.

7. Incorrect Address Information

Customers are responsible for providing the correct shipping address at checkout. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have questions about shipping, please reach out at:
📧 Email: opalbeauty.official@gmail.com