Return & Refund Policy

Return & Refund Policy

1. Overview

At Opal beauty, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the terms below.

2. Return Eligibility

  • Items must be returned within [7 days] of delivery.

  • Products must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

  • Certain items, such as personal care products, sale items, or gift cards, may be non-returnable for hygiene or final sale reasons.

3. Return Process

  1. Contact us at opalbeauty.official@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to us using the address provided.

  4. Once we receive and inspect the product, we will notify you about the approval or rejection of your return.

4. Refunds

  • If approved, your refund will be processed to your original payment method within 5 business days.

  • Shipping costs are non-refundable unless the return is due to a mistake or defective product.

  • Partial refunds may apply for items not in their original condition or returned after the return period.

5. Exchanges

We only replace defective or damaged items. If you need an exchange for the same product, contact us at opalbeauty.official@gmail.com.

6. Shipping Costs

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Non-Returnable Items

  • Gift cards

  • Downloadable digital products

  • Sale or clearance items

  • Opened personal care/beauty items (for hygiene reasons)

8. Contact Us

If you have questions about returns or refunds, please contact us at:

  • Email: opalbeauty.official@gmail.com.